Pledge 1 – Repairs
|
Name
|
Qtr 3, 2011/2012
|
Target
|
Qtr 3, 2011/2012 (Target Status)
|
|
Appointments kept |
88.56%
|
90.00%
|
Amber
|
|
First visit outcome |
87.82%
|
91.00%
|
Amber
|
|
Emergency repairs |
98.81%
|
100%
|
Amber
|
|
Urgent repairs |
96.80%
|
97.50%
|
Amber
|
|
Routine repairs |
97.55%
|
99.00%
|
Green
|
Pledge 2 – Excellent Services
|
Full Name
|
Company Name
|
2010/2011
|
Target
|
2010/2011 (Target Status)
|
|
Landlord of choice |
Aster Communities
|
73.6%
|
75.0%
|
Amber
|
|
Overall satisfaction |
Aster Communities
|
88.1%
|
90.0%
|
Amber
|
Pledge 3 – Tackling Anti-social Behaviour
|
Name
|
Company Name/Region
|
Qtr 3, 2011/2012
|
Target
|
Qtr 3, 2011/2012 (Target Status)
|
|
Satisfaction with the outcome of ASB reports |
Wiltshire
|
43.00%
|
70%
|
Red
|
|
Satisfaction with the outcome of ASB reports |
Somerset
|
0.00%
|
70%
|
Red
|
|
Satisfaction with the outcome of ASB reports |
Hampshire
|
0.00%
|
70%
|
Red
|
Pledge 4 – Listening to Customers
|
Full Name
|
Company Name
|
2010/2011
|
Target
|
2010/2011 (Target Status)
|
|
Satisfaction that views are taken into account |
Aster Communities
|
61.10%
|
70%
|
Red
|
